Frequently Asked Questions
Q: Can I return my column if it does not perform to my standards?
A: Unfortunately, we cannot accept returns. We have a 10-day limited warranty. You may return the column if you can show proof that the column is defective within 10-days. Each column is shipped with a Certificate of Analysis. The best way to determine a defect is to run the standard provided on the certificate.
Q: Can you compare your column with the competitors’ columns?
A: We do not name the competitor out respect for their brand. However, in most cases, one can easily determine who the competitor is, especially for experienced chromatographers. We do provide a column equivalency chart in Customer Support.
Q: Can you develop an application for me?
A: All applications are developed in Japan. Applications are not developed by individual request unless there is a large demand. Before inquiring about a specific application please search for existing methods on our website. There are hundreds of methods available.
Q: Do you offer UHPLC (UPLC) columns?
A: Currently we do not offer these columns for all common applications. There are two non-porous ion exchange columns that we do offer: PIKESS DEAE-2B (anion) and PIKESS SP-2B (cation) that can withstand UHPLC pressures.
Q: I have lost my COA. How do I replace it?
A: Certificates of Analyses are not normally replaced. Please contact us. Under certain circumstances we can replace COAs that are less than a few years old.
Q: How much is shipping?
A: Shipping is free for all items shipped under standard shipping (2-day FedEx). We can ship FedEx overnight for an additional $20 charge.
Q: How long does it take to get my column?
A: We stock common analytical HPLC columns in Long Island, NY. We can ship the same day if we receive your order by 2:00 PM Eastern Time. Orders received after 2:00 PM will ship the next business day.
Q: I cannot pay by PayPal. Can I pay using a regular credit card?
A: Currently, all orders not approved for 30 days Net Terms must be paid by PayPal invoice or by physical check. Please note that you do not need a PayPal account to pay for your items. The items are payable with any credit card on the PayPal website.
Q: What are your current payment methods?
A: We have several payment methods
- PayPal (account not required)
- ACH payment or wire transfer (30 days Net Terms required)
- Physical check
- Credit Card (coming soon!!!)
Q: Is it possible to try a column before I purchase?
A: Yes it is. We started a new trial program in October 2014. Depending on your separation we can loan you a column for up to 30 days. Under certain circumstances we give away columns as permanent, free demos. Please call us to help determine your needs and qualifications for a demo or trial column.
Q: What does the fish mean?
A: Fish are able to separate oxygen from water and other dissolved gases. Our special mechanical fish can separate just about anything. Use your imagination!